Frequently Asked Purchase Questions

• What payment methods can I use to buy your products?
• Is it safe to purchase product via your website?
• How long will it take until I receive my license code?
• What's Avangate and how to order via Avangate?
• I have made a purchase, but I havn't received my registration information yet and how to get it?
• What is your refund policy?

• What payment methods can I use to buy your products?
  We accept Visa, Mastercard, Eurocard, PayPal, Discover, Novus, American Express, Bank/Wire Transfer, Diners Club, JCB, Fax etc.
• Is it safe to purchase product via your website?
  Yes, your order will be processed through "Avangate", which ensures that your transaction will be secured by 256bit SSL encryption. All your information remains private and secure. We guarantee the safety and protection of your personal information.
• How long will it take until I receive my license code?
  You will immediately receive your registration code via e-mail after ordering!
• What's Avangate and how to order via Avangate?
  For your convenience, We use Avangate.com as our registration service provider which is a veteran ecommerce company specializing in software. Your order will be processed on a secure server at Avangate.com. You will immediately receive your registration code via e-mail after ordering! You can click here to purchase our products.
  
• I have made a purchase, but I havn't received my registration information yet and how to get it?
  If you've made a payment but have not received a confirmation email and the license code within 24 hours, please notify us via e-mail at sales@flashvideocapture.com .
  Please note that a delay could mean the e-mail address given in your order form is invalid (misspelling, etc.). We apologize for any inconvenience caused by these delays.
• What is your refund policy?
  When you purchase Flash Video Capture, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software doesn't do all that we say it will.